Company Information
INSEL LIMITED
Flat A, 22/F, Block 2, Metro Harbour View, 8 Fuk Lee Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: service@radcovent.com | Phone: +852 47051951
Effective Date: 2026
INSEL LIMITED adheres to the service tenet of customer first and provides professional, efficient and standardized after-sales service for all global customers. This policy specifies our standardized customer service rules and commitment standards.
1. Service Contact & Working Hours
Our official customer service channels include email and phone. We provide 7×24-hour email consultation service; phone service is available during working hours (Hong Kong local time, Monday to Friday, 9:00-18:00, excluding statutory holidays). We will reply to all customer consultation emails within 24 hours.
2. Pre-Sales Service Commitment
We provide comprehensive pre-sales consultation services, including product parameter introduction, size guidance, material explanation, shipping information inquiry, order matching suggestions and other services. We will answer all your product and order questions truthfully and help you complete accurate purchase decisions.
3. After-Sales Service Guarantee
We provide standardized after-sales services including order tracking, product quality consultation, return/exchange processing, refund follow-up, and problem solving for abnormal orders. For product quality problems, we provide targeted solutions such as replacement, partial refund or full refund in accordance with the return policy.
4. Order Problem Handling
For order problems such as delayed delivery, lost packages, wrong goods and defective products, please contact our customer service team in a timely manner. We will verify the problem within 48 hours and provide a feasible solution. We will actively coordinate with logistics and payment institutions to solve all legitimate customer demands.
5. Service Specification
All customer service operations strictly comply with international e-commerce service norms and consumer protection laws. We ensure fair, transparent and reasonable service processing for every customer, and do not refuse legitimate customer demands without reason. We accept customer supervision and feedback on service quality.
6. Complaint & Feedback
If you are dissatisfied with our products or services, you can submit complaints and feedback via our official email. We will record, verify and follow up the complaint content within 24 hours, and give a final processing result within 3 working days.
